Install FAQ
How do I check what version of Internet Explorer I am running?
  • Open up IE > Click on the Help option on the menu > select "About Internet Explorer"


How do I make Internet Explorer my default browser?
  1. Open up Internet Explorer
  2. Click on 'Tools' on the menu
  3. Select Internet Options
  4. Click on the 'Programs' tab
  5. At the bottom will be a white box that says: "Internet Explorer should check to see whether it is the default browser" - make sure the box is checked
  6. Close Internet Explorer
  7. Open it again
  8. A small box will pop up saying that "IE v. X (X being your version number) is currently not your default browser, would you like to make it your default browser?" It will give you the option to check the box to "always check when starting IE" > uncheck it. Click "Yes" to make it your default browser


How do I check what version of Windows Media Player I am using?

For NT and 95 users:
  • Go to start button > Programs > Accessories > Multimedia > select Windows Media Player > Click on the Help option on the menu > Select "About media player"
For Win2000, 98, and ME users:
  • Go to start button > Programs > Accessories > Entertainment > select Windows Media Player > Click on the Help option on the menu > Select "About media player"
Q. What does the installation process consist of?
A. The installation process checks for the following:
     Compatible browser
          - Internet Explorer 4.01 SP2 (4.72) or newer
     Windows Media Player and Plugin


This check has three options from the Prerequisite Check Page
     'Option 1' Auto Install using Installshield's "One-Click InstallTM" technology.
     'Option 2' Download Complete installation file (for Power Users or those with special firewall configurations)
     'Option 3' I already have what I need

Q: While I am running the setup process it says my security settings are set too high, what do I do?
A: There are two possibilities here:
  1. If you are behind a firewall/proxy it may be configured to block Active X calls. If this is the case talk to your security administrator about adding NetCertification as a trusted site.
  2. Check your browser Internet security zone setting and insure it is set at default: For IE > Click on Tools > Internet Options > Select the Security tab > The first zone, Internet, should be set at Medium. If not click the Default Level button and then click Apply.